App Support Specialist & Product Tester

        Key Responsibilities:

• Monitor MS Teams group chats with mobile application users and collect feedback, bug reports, and suggestions for improvements.
• Perform initial issue analysis and troubleshooting, provide solutions where possible, or escalate cases to the development team.
• Act as a communication bridge between users and developers, ensuring information is delivered in a clear and structured manner.
• Conduct video calls with users to analyze issues and assist with bug resolution.
• Onboard and train new users on how to work with the mobile application.
• Provide technical support and assistance with user questions and challenges.
• Test pre-release and test versions of the application and document identified issues.
• Inform users about new features and application updates.
• Prepare short guides and training materials for new functionalities.

       Requirements:

• Bachelor’s degree (or equivalent) in Information Technology, Computer Science, Software Engineering or related field. Alternatively, relevant professional certifications or training in IT support, QA, or mobile applications are a plus.
• 1-3 years previous experience in technical support, customer support, or QA/testing of software or mobile applications.
• Good command of the English language (written and spoken).
• Strong computer literacy and the ability to quickly adapt to new applications and technologies.
• Basic understanding of programming concepts and software architecture (no coding required, but the ability to distinguish between backend issues such as “API not returning a response” and frontend issues like “a button not responding”).
• Strong analytical skills with the ability to prioritize tasks effectively.

       Key Competencies & Skills:

        Technical Skills:

• Basic knowledge of programming concepts and software architecture (understanding frontend vs backend issues).
• Ability to test mobile applications and document identified issues.
• Proficient with MS Office, Google Workspace, and other standard IT tools.
• Quick adaptability to new technologies and applications.

     Communication & Interpersonal Skills:

• Excellent written and verbal English communication.
• Ability to explain technical issues to non-technical users.
• Active listening and empathy when supporting users.

     Organizational & Analytical Skills:

• Strong analytical skills and ability to prioritize tasks effectively
• Attention to detail in documenting issues and creating guides.
• Ability to work independently while collaborating effectively with a team.

     What We Offer:

• Opportunity to work in a sustainable and innovative company with leading brands.
• Competitive remuneration and social package.
• Opportunities for professional development.
• Additional health care insurance.
• Sidaya Club Program
• Products of the company.

If you recognize yourself in this description and would like to become part of our team, please send your CV and cover letter. All applications will be treated with full confidentiality.